Solutions — CRM & Guest Management

Stop Losing Enquiries Between WhatsApp and the Notebook

For most small properties the enquiry record is three WhatsApp threads, an inbox, a missed call log and someone's memory. Bookings do not usually get lost dramatically. They get lost quietly, four days later, because nobody followed up.

CRM & Guest Management for hospitality properties

We set up a simple CRM built for hospitality rather than for enterprise sales teams. Every enquiry — from the website form, the chatbot, the phone or WhatsApp — lands in one list with a name, a date, a status and a next action.

It is deliberately small. You should be able to see every open enquiry on one screen and know which one needs a reply today.

What’s included

  • Every enquiry captured in one place, whatever channel it came from
  • Status tracking so nothing sits unanswered
  • Guest history for repeat visitors and referrals
  • Follow-up reminders on the enquiries worth chasing
  • Export whenever you want it — the data stays yours

What it costs

Included in the Growth plan at ₹2,999/month. Starter captures enquiries to WhatsApp and email without the full CRM layer.

Every monthly plan includes hosting and care with no lock-in, and custom domains are billed separately at registrar cost with no markup — always registered in your own name. See full pricing and compare plans.

Common questions

Do I have to learn new software?

Not really. Leads still reach you on WhatsApp — the CRM is the record behind that, for when you need to look something up.

Can I get my data out?

Yes, at any time. It is your guest data, not ours.

See what this is worth for your property

Our calculator works out what OTA commission costs you each year from your own room count, tariff and occupancy. Then we’ll send a free audit of where you’re losing direct bookings — three fields, no website needed.

Calculate My OTA Commission
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